Reference

How We Handle Your Account Information

We collect what we need to run your account and process payments through bKash, Nagad and Rocket. This policy covers what we gather, how we store it, who can see it, and how you request changes or deletion.

Account verification dataPayment transaction recordsDevice and IP logsSession and cookie trackingCommunication history
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3399det How We Handle Your Account Information
SECURITY MEASURES

How We Protect Your Information

Every piece of data we collect sits behind encrypted storage and access controls that limit which staff members can view account details. Payment information flows over secure connections and is tokenized so raw wallet numbers never appear in logs or support tickets. We run regular audits to spot unauthorized access attempts and retire old records according to the retention schedule outlined in this policy.

Encryption Standard

All account data and payment records are encrypted at rest using industry-standard algorithms. Login sessions and API calls run over HTTPS with certificate pinning to prevent interception, and we enforce strong password rules at registration to reduce brute-force risk.

Access Controls

Only authorized personnel with a documented business need can query account details, and every lookup is logged with timestamp and reason. Two-factor authentication is mandatory for internal tools that touch customer data, and we revoke credentials immediately when staff leave the team.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember language or currency preferences. Third-party analytics cookies track aggregate lobby traffic but never tie individual gameplay to your identity. You can block or clear cookies through browser settings anytime.

Data Retention

Transaction logs tied to bKash, Nagad and Rocket payments are kept for the minimum period required by financial regulations, typically five years. Closed accounts and their associated data are anonymized or deleted ninety days after the final withdrawal clears unless legal holds apply.

POLICY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account and all linked records, contact our support team through any of the channels below. We respond to data requests within seven business days and walk you through the verification steps needed to confirm ownership before releasing or removing personal details.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and select privacy inquiry from the menu. An agent will ask for your registered mobile number and account username to pull your record and handle the request in real time.

Email Inquiry

Send your request to our support email with the subject line Privacy Request and include your account username, registered mobile number and a brief description of what you need. We reply with next steps and any forms to complete.

Account Settings

Log in and navigate to account settings, then privacy controls. You can toggle marketing consent on or off, request a data export, or initiate account closure directly from that panel without contacting support first.

Privacy Policy Questions Visitors Ask Most

We ask for your mobile number, email address, date of birth and a username. Mobile number ties your account to bKash, Nagad or Rocket for payment verification, email handles withdrawal confirmations and password resets, and date of birth confirms age eligibility under regional law.

No. Payment authentication happens inside your mobile banking app and we never see or log your PIN, password or OTP. We only record the transaction reference number, amount and timestamp once the deposit clears into your casino wallet.

Yes. Log in and go to account settings, then privacy controls, and click request data export. We compile your account profile, transaction history, login records and communication logs into a downloadable file within seven business days.

Open account settings and turn off the marketing consent toggle under communication preferences. Changes take effect immediately and you will only receive transactional messages tied to deposits, withdrawals and security alerts after that.

Once you initiate closure we freeze login access and stop all marketing. Transaction records required by financial regulations stay archived for the legal retention period, then we anonymize or delete them. Personal identifiers like email and mobile number are removed ninety days after closure.

We share transaction details with payment processors like bKash, Nagad and Rocket only to complete deposits and withdrawals. We never sell account data to advertisers or data brokers, and we only disclose information to legal authorities when required by court order or regional compliance rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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